Introduction. Week 41 of 2024 marked Global Customer Service Week, with many organizations in both aviation and other sectors celebrating employees who have gone “Above and Beyond.” This year’s theme inspired reflections on the customer experience journey. At AeroTrail, we want to extend our heartfelt appreciation to all our AeroTrailers—our

Introduction. The inaugural International Air Transport Association (IATA) World Safety and Operations Conference (WSOC) took place from October 1-3, 2024, at Mövenpick Hotel & Palais des Congrès in Marrakech, Morocco hosted by Royal Air Maroc. The event brought together over 800 industry leaders from 58+ countries for 45 hours of

Introduction. On Thursday, September 26, 2024, Zimbabwe’s Minister of Transport and Infrastructural Development, Felix Mhona, confirmed that the country had ratified and acceded to four key international civil aviation conventions. President Mnangagwa officially signed the 1999 Montreal Convention, the 2010 Beijing Convention on the Suppression of Unlawful Acts relating to

Introduction. South Africa, was Africa’s aviation hotspot during week 38, hosting two major events and an airshow that brought the industry together. First, Johannesburg welcomed the Aviation Africa 2024 Summit from September 16-17, drawing over 1,300 delegates from 24 African countries and beyond. Under the theme “Bridging Skies and Leveraging

Introduction. Nigeria has taken a significant leap in modernizing its border security by officially enrolling in the International Civil Aviation Organization’s (ICAO) Public Key Directory (PKD) and Public Key Infrastructure (PKI). The announcement, made by Nigeria’s Minister of Interior, Olubunmi Tunji-Ojo in Montreal, signals the country’s commitment to enhancing the

Introduction. Egypt recently hosted its inaugural International Air Show at El Alamein International Airport in El Dabaa, Matrouh. The event, opened by President Abdel-Fattah al-Sisi, drew over 300 aviation and aerospace companies and agencies from around 100 countries and regions. This landmark airshow aims to “accelerate industrialization, digitalization, and globalization”

Introduction. At a workshop held at the Golden Tulip in Kampala, Uganda, civil aviation regulators from across Africa, including representatives from Comoros, Djibouti, Egypt, Ethiopia, Kenya, Libya, Rwanda, South Sudan, Sudan, Tanzania, and Tunisia, gathered to tackle pressing issues in passenger protection. The focus was on developing a comprehensive framework

Introduction. On August 22, 2024, the International Civil Aviation Organization‘s Regional Safety Group convened a pivotal meeting of East African aviation leaders in Arusha, Tanzania. The discussions centered on optimizing regional upper airspace management, rehabilitating airports, and strengthening compliance with global aviation standards. There were also strong calls to expedite

Introduction. The ICAO Eastern and Southern African Regional Office and WACAF Regional Offices, in collaboration with the World Meteorological Organization (WMO), recently held the APIRG Infrastructure and Information Management Sub-Group meeting in Dakar, Senegal. The event focused on enhancing aviation safety and efficiency through discussions on Aeronautical Meteorology (MET), Aeronautical